Customer Complaints Procedure
We pride ourselves on the quality of our work
At Powell Joinery Ltd we are committed to manufacturing and producing bespoke joinery items to a high standard. We pride ourselves on the quality of our work and the rigorous quality-control we have in place.
We make every effort to ensure the items we manufacture leave our workshop in top condition.
Should a customer be unhappy with any element of the manufacturing process or with the service they receive from Powell Joinery, we will do our best to find a quick and professional resolve. It is our policy to take all complaints seriously and to work sympathetically with our clients to come up with a mutually agreed solution.
Complaints should be directed to Nathaniel Powell (Managing Director) who will contact the customer promptly to gain insight into the nature of the complaint. We aim to respond initially to any query or complaint within 10 working days.
Once the details are ascertained the complaint will be registered and forward actions will be agreed.