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Helping a local family in a crisis

Covid brings out the best in our team for the local community!

 

During what has been one of the most challenging few months for everyone, we are delighted to step in and help a local family in need.

 

On the afternoon of Friday 26th June, we received a telephone call from a Knaresborough household who had a been sat quietly watching TV when a car had driven into the front of their house. Now under normal circumstances this would be a pretty traumatic experience but then add a pandemic into the mix.

   

 

The couple in question are shielding and have a son who is autistic. Their lifeline since lockdown began in March has been home deliveries for food and all essentials. This incident had rendered their main entrance door inaccessible.

 

They live in a historical 300-year-old terrace, on a main road, up a steep hill, which makes deliveries a challenge.

Now with a damaged front door they have to run the gauntlet, out of the back door, through their garden, through their neighbour’s garden and out of the passage-way, to get to the front of the house before the delivery driver leaves. PHEW…this is no easy task and they have missed essential deliveries because of this.

 

The insurance company said it would be a couple of months before a new door would be ready for installation, Mr and Mrs Hoy, sounded at the end of their tether when they called us.

 

Our team rallied together to see how we could help. Anthony, one of our most experienced bench joiners, postponed his annual leave in order to manufacture the door without impacting on our other customers. Our spray team factory-finished the door in rectory red externally and clean white internally. With brass ironmongery and leaded glazed panels, this door has a real stand-out and notice-me vibe.

Our site team fit the door, repaired the broken step and restored functionality to the entrance.

 

Nathaniel Powell said, "We managed to turn this door around in 18 working days, from initial enquiry to install. I’m extremely proud of the team and happy we were able to help."

 

Here's what Mr & Mrs Hoy had to say about the experience:

"We have marvelled at the level of customer service from all at Powells, the like we have never before experienced.

When the preferred suppliers of our insurance company finally admitted they could not fulfil our door requirements, having wasted weeks waiting, we tentatively spoke to Vicki at Powells to ask if there was any way they could help. We were in a really difficult situation, and it’s extraordinary how much you rely on being able to open your front door and accept deliveries.

The same day, Nat arranged to call on us, a quotation was sent to us immediately and the ball was well and truly rolling. And it kept on rolling, with Vicki staying in touch every step of the way with photos, answering any queries immediately. The whole team really understood our situation; one kind team member even changed their annual leave to help us out and we are so grateful for the enormous efforts everyone at Powells has made to, not only make us feel safe and secure again, but to give us a beautifully crafted door which will be the envy of all who see it. Needless to say, we cannot recommend them highly enough and wish them continued success which is so richly deserved."

 

   

 

 

 

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